Legal

PRIVACY POLICY

Last updated: 1 June 2026

This Privacy Policy explains how AutoAccess Ltd (company number 16222827), registered in England and Wales, collects, uses, and protects your personal data when you use our website at auto-access.uk or contact us about our services.

We take your privacy seriously. We will only use your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHO WE ARE

AutoAccess Ltd is the data controller for personal data collected through this website. If you have any questions about how we handle your data, you can contact us at:

WHAT DATA WE COLLECT

When you submit an enquiry through our contact form, we collect:

Your first and last name
Your phone number
The service you are enquiring about
Your vehicle make and model
Any information you include in your message

When you call us directly, we may note your name, phone number, and details of your enquiry or job.

We do not collect payment card details directly. Payments are processed securely through third-party providers.

HOW WE USE YOUR DATA

We use the information you provide to:

Respond to your enquiry and provide a quote
Carry out the locksmith service you have requested
Contact you regarding your booking or job
Keep records of work carried out for our business administration

We do not use your data for marketing without your explicit consent. We do not sell your data to third parties. We do not share your data with anyone except where necessary to deliver the service (for example, passing your location to a technician attending your vehicle).

LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

Contract: Processing is necessary to respond to your enquiry and carry out the service you have requested.
Legitimate interests: We have a legitimate interest in maintaining records of jobs carried out and communicating with customers about their service.
Legal obligation: We may need to retain certain records to comply with legal and tax obligations.

HOW LONG WE KEEP YOUR DATA

We retain personal data only for as long as necessary:

Enquiries that do not result in a job are deleted within 3 months
Records of completed jobs are retained for 6 years for accounting and legal purposes, in line with HMRC requirements
You can request deletion of your data at any time — see Your Rights below

THIRD PARTY SERVICES

Our website uses the following third-party services which may process data on our behalf:

Formspree — handles contact form submissions. Data is transmitted securely and forwarded to our email. Formspree's privacy policy is available at formspree.io.
Netlify — hosts this website. Netlify may log basic access data such as IP addresses for security purposes. Netlify's privacy policy is available at netlify.com.
Cloudflare — provides DNS, security, and performance services for this website. Cloudflare's privacy policy is available at cloudflare.com.
Google Fonts — fonts used on this website are loaded from Google's servers. Google may log requests. Google's privacy policy is available at google.com/privacy.

We do not use advertising cookies, tracking pixels, or analytics tools that profile individual visitors.

COOKIES

This website does not use cookies for tracking or advertising purposes. Basic session data may be processed by Netlify and Cloudflare as part of normal website operation. You can control cookies through your browser settings.

YOUR RIGHTS

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data where there is no legitimate reason to keep it
Restriction — ask us to restrict how we use your data in certain circumstances
Portability — request your data in a portable format
Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@autoaccess.co.uk. We will respond within 30 days.

COMPLAINTS

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We would always prefer you contact us first so we can try to resolve the matter directly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page occasionally to stay informed.